How Complaints help you TRUST

Should you consider how a business responds to complaints when deciding if you should purchase from them?

Yes! A business’s response to complaints tells you a lot about their values, customer service, and commitment to doing the right thing.

A company that listens, responds professionally, and resolves issues fairly is one that values its customers. On the other hand, businesses that ignore or dismiss complaints might not prioritize customer satisfaction.

Checking reviews and how a business handles feedback—especially on trusted platforms like BBB—can help you make a more informed decision.

How do you vet a business before making a big purchase? Let us know in the comments!

#TrustMatters #CustomerService #BBB