Easily Build an AI Customer Support Agent (That Gets Smarter Over Time)

Learn how to build an AI support agent that not only answers questions but learns from every customer interaction, making your support team faster, smarter, and more scalable.

📌 Timestamps:
00:00 – Intro: Smarter AI Support Agents
00:14 – How the Recursive Learning System Works
00:43 – Demo: AI Answers a Known Question
01:29 – Demo: AI Learns from a Human Agent
02:44 – AI Agent Responds with Learned Knowledge
03:25 – How the Postman Flow Is Built
04:00 – Webhook Setup and Ticket Handling
04:46 – Human Escalation and Answer Capture
05:21 – Updating the Vector Database with AI Embeddings
05:44 – Try It Yourself + Join the Community

🔗 Find this flow in the public workspace: postman.postman.co/workspace/50d49460-301f-4359-a8…

Join Sterling and learn how to create a self-improving customer service agent using Postman Flows, Zendesk, Pinecone, and OpenAI embeddings with no complex backend setup required.

💡 Discover how to:
Automatically respond to tickets using an AI agent
Capture human support answers and turn them into live training data
Continuously update your agent’s knowledge base with semantic search
Build a recursive learning loop that improves with every solved ticket

With Postman’s new Flow Actions, you can automate and evolve your support workflows — cutting response times, reducing manual work, and delivering better customer experiences.

📣 Join the Community: community.postman.com/

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