What is a chatbot? Types of chatbots & how they work

Do you ever lay awake at night wondering what, exactly, a chatbot is? Or how chatbots work? Or even if bots will steal customer service representatives’ jobs? Well, you can rest easy because we’re going to answer all your questions.

Watch our video to see:
What a chatbot is
How chatbots work, and more importantly, what you can do with them
The purpose of chatbots
The benefits of AI bots
Limitations and drawbacks of full chatbot automation

Or learn more here: www.zendesk.com/blog/chatbots-for-business/